Leak detection FAQs

Most residential surveys take a few hours depending on the property and the symptoms. Because our price is fixed at £480 + VAT, the cost is the same however long the investigation takes.

Our methods are non-invasive. We use diagnostic equipment to locate leaks precisely, avoiding unnecessary excavation and keeping disruption to floors, walls and surfaces to an absolute minimum.

Where excavation or access works are required to locate and repair the leak, every effort will be made to minimise any damage to the surrounding area. However, due to the nature and location of the works, some damage or disturbance to existing surfaces and finishes may be unavoidable to safely access the affected pipework. Once access has been gained and the leak has been located, any necessary reinstatement works and associated costs will be assessed and included within a separate reinstatement quotation.

Yes. We provide comprehensive reports detailing the findings from our investigation. Depending on the nature of the leak and the equipment deemed most appropriate by the engineer on the day, this may include thermal imagery, photographic evidence, moisture readings and other diagnostic findings.

Not all equipment or diagnostic methods will be required for every investigation. Our qualified engineer will assess the circumstances and use the most suitable equipment and techniques to accurately locate and identify the source of the leak.

Where leak detection is covered under your insurance policy, the report can be provided to support your insurance claim.

A £100 non-refundable call-out deposit is taken at the time of booking. The remaining balance is payable once the leak has been located and can be paid securely by card machine. For weekend call-outs, an additional £150 weekend charge will be added to the final balance.

Your report will be issued once payment for the trace and access service has been received in full.

We serve homeowners, landlords, insurers, plumbers, housing associations and commercial property managers throughout Wales and neighbouring regions of England, including Bristol, Birmingham, Cheltenham and Bath.

Completely. The tracer gas is a non-toxic mixture of hydrogen and nitrogen that is environmentally friendly, non-flammable in its supplied concentration, and leaves no residue in your pipework.

You receive a detailed report with the confirmed leak location, our findings, supporting photographs and recommendations. Any remedial repair work is quoted separately on a job-by-job basis, with no obligation.

No. The Trace & Access survey is a fixed £480 + VAT whatever the property and however long the investigation takes. That is the whole point of our fixed pricing.

Yes. We are available 24 hours a day, seven days a week, so weekend surveys are no problem. A weekend visit costs the usual £480 + VAT with a £150 call-out fee on top, confirmed when you book.

Yes. We survey commercial premises across Wales and bordering England. Commercial work is priced individually to reflect the size and complexity of each project; contact us for a bespoke quotation.